Frequently Asked Questions
Answers to all your questions about cv4
From opening an account to bonuses, deposits and withdrawals, gameplay, and security — find detailed answers here to every question you might have about cv4.
How do I deposit using bKash?
What are the conditions to get the welcome bonus?
What are the rules for betting on BPL?
Is my account secure?
How long does a withdrawal take?
Welcome to cv4. We know that before starting online gaming, a lot of questions come to mind — how easy is it to open an account, how do you deposit money using bKash or Nagad, how do bonuses work, are the games fair, how long does it take to withdraw. Read through the 20+ questions and answers organised into five sections below and clear up any doubts you have about cv4. If your question is not here, our 24/7 Bengali live chat support is always by your side.
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Account and Registration
Account and Registration
To create an account at cv4, you need an active mobile number and an email address. During registration you will need to provide your name, date of birth, and a password of your choice. Make sure all details are accurate, as identity verification may be required when you withdraw funds later. The whole process takes just a few minutes.
Yes. cv4 is only for people aged 21 and above. Your age will be verified during registration. Minors are not allowed to create an account, and if verification shows that someone is under 21, the account will be closed.
No. Under cv4's rules, one person may only operate one account. If you attempt to create multiple accounts, they will be suspended and all balances may be forfeited. If you have a problem with a previous account, contact support via live chat.
Click the "Forgot Password" option on the cv4 login page. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to create a new password. The whole process is quick and secure.
Yes, cv4 is fully mobile-friendly. The site works smoothly on any Android or iOS device browser. You can log in, deposit, withdraw, bet, and play games all from your mobile. Enjoy the full experience without downloading a separate app.
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Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash into cv4 are nearly instant. Your account balance is updated within a few minutes of a successful transaction. However, during periods of high network traffic it may take 5-10 minutes. If it takes longer than 15 minutes, contact live chat support.
The minimum deposit at cv4 is ৳500 and this is the same for all payment methods — whether you use bKash, Nagad, Rocket, or bank transfer. The minimum withdrawal amount is ৳1,000. These limits apply to all players.
Yes. cv4 supports all popular mobile banking methods in Bangladesh — you can easily deposit using bKash, Nagad, and Rocket. Bank transfer is also available. The minimum deposit is the same for every method, ৳500.
Withdrawals from cv4 are generally processed within 30 minutes to 3 hours. In most cases it is much faster than that. However, completing identity verification before your first withdrawal will make the process smoother. Bank transfers late at night may take slightly longer.
cv4 does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. For bank transfers, your bank's own fees may apply. Check the terms of your chosen payment method for details.
First, wait a few minutes and refresh the page. If the balance still has not appeared after 15 minutes, collect the transaction ID or a screenshot of your transaction and send it to cv4's live chat support. Our team will resolve the issue quickly.
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Games and Rules
Games and Rules
To bet on BPL matches at cv4, first log in to your account and go to the Cricket section. You will see ongoing and upcoming BPL matches. Choose your preferred market (match winner, toss, top run-scorer, etc.), enter your stake amount, and confirm. The live betting feature also lets you place bets while a match is in progress.
cv4 offers games from world-class providers such as PG Soft, Pragmatic Play, and JILI. You can play many popular slots including Fortune Tiger, Fortune Rabbit, Gates of Olympus, Sweet Bonanza, and Fortune Gems. New games are added regularly. All games run smoothly on mobile as well.
cv4's live casino section features live dealer games powered by Evolution Gaming and Ezugi — including Live Roulette, Live Blackjack, Live Baccarat, and Live Table Games. You get a real-time playing experience with real dealers. Go to the cv4 Casino page and choose your preferred table.
Aviator is a crash-style game developed by Spribe. As a plane takes off, a multiplier keeps rising. You must cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the risk is also higher. The game is driven entirely by a random algorithm.
All games at cv4 are supplied by world-class providers whose random number generators (RNG) are regularly verified by third parties. This means every game result is completely random and not predetermined. SSL encryption and a secure server system keep the platform protected.
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Bonuses and Promotions
Bonuses and Promotions
New accounts at cv4 receive a 120% welcome bonus on the first deposit, up to ৳8,000. This means if you deposit ৳5,000, you will receive an additional ৳6,000 as a bonus. To receive the bonus, you must make a minimum first deposit of ৳500 after registering.
The wagering requirement for cv4's welcome bonus is 25x. This means if you receive a ৳6,000 bonus, you must place a total of ৳150,000 (6,000 × 25) in bets before you can withdraw. You can meet this requirement gradually through betting and playing games. See the full Terms and Conditions page for details.
cv4's VIP program has 4 tiers — Bronze, Silver, Gold, and Platinum. You can move up to higher tiers by playing regularly. Weekly cashback goes up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum.
cv4's VIP cashback is calculated every week and paid at the set rate based on your total bets for that week. The bonus is usually added to your account at the start of the week. The cashback amount depends on your VIP tier and your activity during that week.
Yes. cv4 offers limited-time promotions during special seasons such as Eid, Pahela Baishakh, Victory Day, and events like IPL or T20 World Cup. Check the Promotions section of the site regularly or ask via live chat to stay updated on these offers.
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Security and Responsible Gaming
Security and Responsible Gaming
cv4 keeps all your personal information protected with SSL encryption. Data stored on our servers is not sold or shared with third parties. Use a strong password to keep your account secure and do not share your login details with anyone.
Yes. cv4 uses a secure payment gateway where every transaction is encrypted. Connections are made using the official APIs of bKash, Nagad, and Rocket, so your mobile banking details do not come directly to us. Before any financial transaction, verify that the site URL is correct.
cv4 takes responsible gaming seriously. You can set daily or weekly spending limits on your account. You can also take a self-exclusion break for a set period if needed. Visit our Responsible Gaming page for more details.
If you notice that you are spending more than your budget on gambling, playing repeatedly to recover losses, or hiding your gambling from family and friends — these may be warning signs. cv4's support team is ready to help in Bengali 24/7. You will find information on expert assistance on our Responsible Gaming page.
You can contact cv4's support team 24 hours a day, 7 days a week in Bengali via live chat. This is the fastest method. You can also reach us by email at [email protected]. We do not have a phone or WhatsApp number.
Still have questions?
Contact Support
If you did not find your answer in the FAQ, our Bengali live chat support team is always ready to help.
Email: [email protected] | 24/7 Support in Bengali