cv4 Privacy Policy and Data Protection

cv4 collects user information in several ways. This information falls into two main categories — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

The information you give us during registration and account management includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Bank account or mobile payment details (for bKash, Nagad, Rocket, or bank transfer)
• Identity verification documents (national ID card / passport — where applicable)
• Messages sent via live chat or email

2.2 Information Collected Automatically

The following information is collected automatically while you use our platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and session duration
• Gaming history, betting records, and transaction details
• Information collected through cookies and similar tracking technologies
• Log files and error reports

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may collect additional information from trusted third-party service providers. Such third parties are always required to comply with our privacy standards.

cv4 may share information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology, payment processing, and identity verification service providers. These partners are required to process data only according to our instructions and may not use it for their own purposes.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful demand from a government authority, or applicable law. In such cases we will always provide only the minimum information necessary.

4.3 Fraud Prevention

Industry-standard third-party software is used for anti-money laundering (AML) and fraud detection. Only the transaction information necessary for this purpose is processed.

4.4 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — receive the minimum information needed to operate the games. They may also act as independent data controllers and their own privacy policies apply.

cv4 never sells or leases your personal information to advertisers or unrelated third parties.

cv4 has put in place multiple industry-standard security measures to keep your personal information secure:

• SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption.
• Database encryption: Stored sensitive information (payment details, identity documents) is kept in encrypted form.
• Access controls: Only authorized cv4 staff can access the information they need.
• Two-step verification: An option to add an extra layer of security to your account.
• Regular security audits: Routine system audits are conducted to identify vulnerabilities.
• Firewall and DDoS protection: To guard against unauthorized access and cyber attacks.

However, transmitting information over the internet is not completely secure. We strive for the highest level of protection, but no method is 100% guaranteed. If you experience any security issue, please notify our support team immediately.

As a cv4 user you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. Contact the support team and we will provide the information based on verified identity.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, this may not be possible where there is a legal obligation or legitimate interest.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

8.5 Right to Opt Out of Promotional Communications

You may opt out of notifications or promotional emails at any time. Submit a request via live chat or email and we will act promptly.

Our servers and cloud services may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the destination country.
• The receiving party is contractually bound to comply with our privacy standards.
• Industry-standard technical security measures are applied.
• Transfers are made only to the extent necessary for providing the service.

cv4 may update this privacy policy from time to time. When changes are made, the following steps will be taken:

• The "Last updated" date at the top of this page will be changed.
• For significant changes, registered users will be notified by email.
• A notice will be displayed on the platform before material changes take effect.

Continuing to use the platform after changes have been made will be taken as your acceptance of the new policy. We recommend reviewing this page regularly.