cv4's commitment to responsible gaming
cv4 believes that gaming should be enjoyable, not stressful. Our responsible gaming tools keep you safe and in control.
Our safe gaming philosophy
Gaming on the cv4 platform should always be considered a form of entertainment. We believe that for every player, gaming should be controlled, enjoyable, and completely safe. Responsible Gaming means knowing your limits and maintaining control over both your time and money while playing.
We are committed to creating an environment for players in Bangladesh where responsible gaming is not just a rule — it is part of our culture. At cv4, we provide every player with all the tools and support they need to manage their gaming habits.
Remember — gaming can be a part of your life, but it should never be your whole life. Staying attentive to family, friends, and daily responsibilities is what matters most.
For ages 21 and above only
Key responsible gaming tools
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once the limit is set, it cannot be exceeded. This is the most effective way to manage your budget. The minimum deposit is ৳500 and you can set your own upper limit.
Time-Out Break
Use the time-out feature if you want to take a short break. Temporarily close your account for anywhere from 24 hours up to 6 weeks. During this period you will not be able to log in or place any bets.
Self-Exclusion
Choose self-exclusion for a long-term break. With this option your account can be permanently closed for 6 months to 5 years. Once self-exclusion is active, it will not be possible to reopen the account.
Gaming History Review
You can view your complete gaming and financial history at any time. See clearly how much time was spent and how much money was used — then assess your own habits.
Reality Check
If you play for a long time without a break, cv4 will remind you to take one. A notification will appear on screen at set intervals, showing you the length of your session and encouraging you to take a break.
Age Verification
You must be at least 21 years old to open an account at cv4. We verify identity documents at the time of registration. Protecting minors from gaming is one of our highest priorities.
Self-Exclusion and Time-Out details
Temporary Time-Out
If you feel you need a short break, contact our support team or go to Account Settings and activate time-out. Available durations:
- 24-hour break
- 7-day break
- 30-day break
- 6-week break
Long-Term Self-Exclusion
If you feel gaming is getting out of control, self-exclusion is the strongest step you can take. Once activated:
- Account closed for 6 months to 5 years
- No promotional emails will be sent
- Cannot be reactivated before the period ends
- Existing balance can be withdrawn
How to set your deposit limit
Set your safe gaming limit in just a few steps
Log In
Log in to your cv4 account and click the profile icon at the top right.
Account Settings
Go to the "Account Settings" or "Responsible Gaming" section.
Choose a Limit
Select a daily, weekly, or monthly limit and enter the amount.
Confirm
Save the setting. The limit will take effect immediately and you will receive a confirmation message.
Important information
Reducing a limit takes effect immediately. Increasing a limit requires a set cooling-off period (typically 7 days) — this is intentional, to prevent decisions made in the heat of the moment. Contact our 24/7 support team for any assistance.
Warning signs of problematic gaming
If you notice any of the following signs in yourself, seek help right away
- You are spending more than your budget and facing financial problems the next day
- You feel an urge to place more bets to recover losses
- You are hiding your gaming habits from family or friends
- You are neglecting work, studies, or family responsibilities to play
- You feel restlessness, irritability, or anxiety when you cannot game
- You are taking loans or selling valuables to fund gaming
- You have tried to stop playing but keep failing
- You are prioritising gaming over sleep, food, or taking care of your health
Seeking help is not a sign of weakness
If any of the above signs apply to you, please do not delay in getting help. cv4's 24/7 support team is always ready to assist you in Bengali. Contact us at: [email protected] — we are here for you.
Protecting minors
cv4 firmly believes that no one under the age of 21 should participate in online gaming. We have put strict measures in place to protect minors:
- Age verification is mandatory at registration
- Identity must be confirmed with a government-issued ID
- Additional documents may be requested in suspicious cases
- Use of child protection software is recommended
- Family members can use the lock system
- Keep a separate browser profile on children's devices
Advice for parents: Save your cv4 account credentials in your browser's password manager and restrict access on children's devices. Enable login notifications in your account settings so you are immediately alerted to any unauthorised access.
Support and resources
cv4 Live Support
For any questions about responsible gaming, our specialist team is available 7 days a week, 24 hours a day to assist you in Bengali. Come to live chat or send an email to [email protected].
Self-Assessment Test
Use our self-assessment questionnaire to evaluate your own gaming habits. It is completely confidential and free. You will receive personalised advice based on your results.
External Support
Do not hesitate to seek professional help from a mental health specialist or counsellor to address gambling addiction. Talk openly with family and friends — they are there for you.
Frequently Asked Questions
Enjoy safe and enjoyable gaming
Play responsibly, stay within your limits, and enjoy the best games on cv4.